Effective Date: August 2026

 

This Privacy Policy describes how Exco Additive, a company based in Canada, collects, uses, and protects personal information obtained through our website. We are committed to protecting your privacy and handling your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

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By using our website, you consent to the practices described in this policy.

 

1. Who We Are

Exco Additive is a Canadian additive manufacturing company. We engineer and manufacture high-performance components using additive manufacturing – applying ferrous and non-ferrous material expertise to deliver conformal cooling, complex geometry, and measurable gains across your entire production lifecycle for a range of industries. Our registered address is:

 

Exco Additive

1314 Ringwell Drive

Newmarket, Ontario

L3Y 9C6

Canada

Email: info@excoadditive.ca

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2. Information We Collect

We collect two categories of information through our website:

 

a) Information You Provide Directly

When you submit an enquiry through our contact form, we collect:

• Your name

• Your email address

• Your company name (if provided)

• Your phone number (if provided)

• The content of your message or enquiry

 

b) Information Collected Automatically

When you visit our website, we automatically collect certain technical information through analytics tools (including Google Analytics), such as:

• Your IP address (anonymised where possible)

• Browser type and version

• Pages visited and time spent on each page

• Referring website or search terms used to find us

• Device type and operating system

This information is collected in aggregate and is used to understand how visitors use our website so we can improve it. It does not identify you personally.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our services

• To assess whether our additive manufacturing solutions are a fit for your needs

• To maintain records of communications for follow-up purposes

• To analyse website usage and improve the user experience

• To comply with legal obligations

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose. We will not use your information for marketing communications without your explicit consent.

 

4. Legal Basis for Processing (PIPEDA)

Under PIPEDA, we rely on the following bases for processing your personal information:

• Consent: When you submit a contact form, you consent to us using your information to respond to your enquiry.

• Legitimate interests: We use analytics data to improve our website and understand our audience, in a manner that does not override your privacy rights.

• Legal obligation: We may process your information where required by Canadian law.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including those set by Google Analytics. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

 

Types of cookies we use:

• Essential cookies: Required for the website to function properly.

• Analytics cookies: Set by Google Analytics to collect anonymised usage data. These cookies do not identify you personally.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website. For more information on how Google Analytics uses your data, please visit: https://policies.google.com/privacy

 

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party, ever.

We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website (such as hosting providers and email delivery services). These providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.

• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

• Business transfer: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

 

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Contact form submissions: Retained for up to 3 years from the date of last contact, after which they are securely deleted.

• Analytics data: Retained in accordance with Google Analytics default retention settings (26 months), after which it is automatically deleted.

You may request deletion of your personal information at any time by contacting us (see Section 10).

 

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• Secure HTTPS encryption on all website communications

• Access controls limiting who within our organisation can access personal information

• Regular review of our data handling practices

While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your personal information, as required by PIPEDA.

 

9. International Data Transfers

Google Analytics processes data on servers that may be located outside of Canada, including in the United States. By using our website, you acknowledge that your anonymised analytics data may be transferred to and processed in countries with different privacy laws than Canada. We rely on Google's standard data processing terms and Privacy Shield-equivalent safeguards for such transfers.

Contact form submissions are stored on servers located in Canada or within jurisdictions that provide adequate privacy protections.

 

10. Your Rights Under PIPEDA

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.

• Withdrawal of consent: Withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.

• Deletion: Request that we delete your personal information, where we have no legal obligation to retain it.

• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your personal information appropriately. The OPC can be reached at www.priv.gc.ca.

To exercise any of these rights, please contact us at info@excoadditive.ca. We will respond to all requests within 30 days.

 

11. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

 

12. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any personal information.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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For material changes that significantly affect how we handle your personal information, we will provide a more prominent notice on our website.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at info@excoadditive.ca

 

This Privacy Policy was prepared in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5.